CAN BUSINESSES TRUST AI TO ENHANCE CUSTOMER COMMUNICATION?
It is the question on everyone’s lips: Can we trust AI? As the integration and use of artificial intelligence within businesses and society grows, it’s hard not to speculate on the potential risks and benefits. But has this fear-mongering gone too far?
THE AGI MYTH – HORROR MOVIE OR REALITY?
There have been rumblings that we are at the precipice of an AGI revolution. But with the recent departure and return of a prominent AI figure, Sam Altman, has society gone too far with their assumptions about the advancement of AGI? The truth is, the fear of AGI may be overplayed, as AI is still quite different from the human mind.
MICROSOFT’S CTOS TAKE ON AI
Microsoft CTO Kevin Scott seems to have a more pragmatic view of AI, suggesting that AI tools, although impressive, are still a long way off from replacing humans in the workforce. But are there real concerns about the impact and potential risks of the incremental creep of AI into our lives?
THE WAY FORWARD FOR BUSINESSES
What does all this mean for businesses? Ghostdraft is using AI to transform the way businesses communicate with their customers, but the question remains: can AI truly be trusted to enhance customer communication, or will it miss important details that are vital for customer trust? With the EU placing a regulatory framework on AI, it seems businesses will need to find a balance between adopting AI and ensuring that customer trust is maintained. How do you think this will play out? Would you trust AI to improve customer communication, or do you think the risks outweigh the benefits? Comment below and let us know your thoughts!
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