Is artificial intelligence the key to unlocking a new era of productivity in business? According to a recent report from Deloitte, AI is expected to play a significant role in improving productivity in the next few years.
Market competition and overcoming legacy technology are cited as major barriers to increased productivity, with smaller organizations focusing on procurement, product development, and sales/marketing improvements, while larger organizations prioritize emerging technology, hiring talent, and HR enhancements.
The study suggests that AI will have a substantial impact on productivity in various areas, including reducing product manufacturing cycles, improving customer experiences, and automating repetitive tasks. While AI is still in its experimental phase, the majority of leaders surveyed anticipate its productivity benefits within the next three years.
AI’s productivity promise lies in its self-reinforcing nature, where learnings from high-skilled agents can be embedded into AI systems to benefit lower-skilled workers. This learning process has been shown to significantly increase the efficiency of customer service agents, with the potential for generative AI to revolutionize productivity across various functions.
As the role of AI in productivity continues to evolve, businesses must adapt and leverage this technology to stay competitive and efficient. How do you think AI will impact productivity in your organization? Share your thoughts in the comments below!
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