Sam’s Club members may be familiar with the lines that can form at store exits as customers wait for associates to check their receipts. However, the company has announced a new artificial intelligence-powered scanning system that will revolutionize the way these checks are done.
Unveiled at the Consumer Electronics Show, the new AI system uses technology to capture images of a cart and verify payment for all items in a member’s basket. Currently, this technology is being rolled out at 20% of Sam’s Club stores, with plans to have it in all 600 locations by the end of 2024.
In the 120 stores where the AI scanners have been deployed, over half of customers have already benefited from the streamlined process, reducing wait times by 23%. Sam’s Club boasts that this rapid deployment of AI exit technology, developed in-house, is the largest-scale implementation of member-facing AI-powered tech in the retail industry.
Sam’s Club emphasizes that this technology not only enhances the customer experience by reducing wait times but also allows associates to devote more time to assisting customers rather than checking receipts at exits. The company takes a swipe at its competitors, implying that others in the retail industry are lagging behind in implementing similar technologies.
Conclusion
With the introduction of AI technology at store exits, Sam’s Club is revolutionizing the retail customer experience. But what impact will this have on the future of retail? Share your thoughts and comments on how AI-powered technology is reshaping the industry.
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