Revolutionizing the Restaurant Industry: AI-Powered Tech Changes How We Order Food
Restaurants are famous for being slow to adopt new technologies, but that’s all changing now. With the pandemic forcing chains to innovate, AI-powered tech tools are revolutionizing the way consumers order food. Big names like Domino’s, McDonald’s, and White Castle are leading the way by using voice bots to take phone and drive-thru orders. This is part of a larger trend in the industry to enhance customer experiences using AI.
Labor shortages and turnover have plagued the restaurant industry, making automation tools more popular than ever. In fact, the National Restaurant Association reported that 58% of operators surveyed said tech and automation would become more common this year as a solution to labor shortages. Customers are also more open to the idea, with a Deloitte survey revealing that 79% of participants were at least somewhat likely to return to a restaurant that uses automated voice systems for drive-thru.
Chick-fil-A has been testing autonomous robots to assist team members in serving guests in the dining room. These robots use AI systems and advanced cameras to navigate traffic patterns and maneuver around pedestrians. Checkers & Rally’s, Domino’s, and Wingstop are also implementing AI-powered solutions to streamline the order-taking process. ConverseNow, a tech company, provides virtual assistants that can process orders in multiple languages. SoundHound, a music-recognition app, is partnering with White Castle to roll out voice bots to 100 drive-thru lanes by the end of 2024.
Chipotle is at the forefront of adopting AI technology, using voice bots for phone orders since early 2018. They are also testing a robot fry cook named Chippy and an avocado-cutting robot named Autocado. McDonald’s has been testing AI-powered ordering in their drive-thru lanes since 2019, while Del Taco, Carl’s Jr., and Hardee’s are expanding the use of conversational-AI voice assistants.
Taco Bell is also jumping on the AI bandwagon, testing conversational AI at the drive-thru to potentially automate ordering. These advancements indicate a major shift in the restaurant industry towards embracing technology, ultimately improving customer experiences and boosting efficiency.
What are your thoughts on AI-powered tech in restaurants? Are you excited about the future of automation in the industry? Leave a comment and let us know your opinion!
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